When we think of customer service, we associate it with retail stores, service companies and their 800 numbers. In the office, customer service exists in the form of clients. Administrative assistants are on the front line after the receptionist in answering their or their boss' phone and greeting clients in person ahead of a scheduled meeting. However, companies in recent years have placed increased importance on internal customer service as well.
In large corporations, calls to IT and other internal service departments are followed-up with surveys to the caller afterwards asking for response times and call resolution. This practice has significantly increased productivity and streamlined what was once a "call and wait" operation. Now, the administrative assistant has unfreed some of her resources to concentrate on the boss' tasks at hand without constantly having to follow-up on a ticket opened or request submitted.
Do you agree with this?
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